Last Updated: November 5, 2026
At Recipenix, we want you to be satisfied with your shopping experience. We carefully select our kitchen products and accessories to provide useful, practical, and enjoyable solutions for your everyday cooking needs.
If you are not completely satisfied with your purchase, this Refund & Returns Policy explains how returns, refunds, and exchanges are handled.
Recipenix is owned and operated by ALTIVEXA LLC.
1. Return Eligibility
We accept eligible return requests within 30 days of the delivery date.
To qualify for a return, the following conditions must generally be met:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging, including any accessories, manuals, and included items.
- You must provide proof of purchase, such as an order confirmation or receipt.
- The product must not be damaged due to misuse, improper handling, or normal wear and tear.
Products that do not meet these conditions may not qualify for a return, except where applicable consumer protection laws provide otherwise.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made products.
- Products clearly identified as non-returnable or final sale before purchase.
- Gift cards, where applicable.
- Items that cannot reasonably be returned for health, hygiene, or safety reasons after being opened or used, where permitted by applicable law.
This list does not limit any mandatory return or refund rights available under applicable consumer protection laws.
3. How to Request a Return
To initiate a return, please contact us through the Contact Us page on our website.
When submitting your request, please provide:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return.
- Clear photographs of the product, if it is damaged, defective, or incorrect.
Please wait for our return instructions before sending any product back.
Returns sent without prior authorization may experience processing delays.
4. Damaged, Defective, or Incorrect Products
We want every order to arrive in good condition and match what you purchased.
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.
Please include your order number and clear photographs showing the issue.
After reviewing your request, we may offer an appropriate solution, which may include:
- A replacement product.
- A refund.
- Another suitable resolution, depending on the circumstances and applicable consumer protection laws.
You will not be required to pay return shipping costs for a product confirmed to have been damaged, defective, or incorrectly supplied by us, where applicable.
5. Refund Policy
Once your returned product has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will generally be issued to your original payment method.
Please allow approximately 5 to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
The actual processing time may vary depending on your payment provider.
6. Return Shipping Costs
Unless the product is defective, damaged, or incorrectly supplied, customers are generally responsible for the cost of return shipping.
Original shipping fees are generally non-refundable, except where required by applicable law or where the return results from an error on our part.
We recommend using a trackable shipping service when returning an item. We cannot guarantee that we will receive products returned without tracking information.
7. Exchanges
If you wish to exchange a product for another item, please contact us through our Contact Us page.
Exchanges are subject to product availability and approval.
If an exchange cannot be arranged, we may offer an eligible refund in accordance with this policy and applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy, subject to applicable consumer rights.
9. Late or Missing Refunds
If you have not received an approved refund within the expected processing period, we recommend that you:
- Check your bank account or payment statement.
- Contact your credit card company or payment provider.
- Contact your bank to confirm whether the refund is pending.
If you have completed these steps and still cannot locate your refund, please contact us through our Contact Us page.
10. International Returns
For orders shipped internationally, customers may be responsible for applicable return shipping costs, customs duties, taxes, or other charges, except where the return results from an error on our part or applicable law requires otherwise.
Please contact us before returning an international order so we can provide the appropriate instructions.
11. Consumer Rights
Nothing in this Refund & Returns Policy is intended to exclude, restrict, or override any mandatory consumer rights that may apply to your purchase under the laws of your country or region.
Where applicable consumer protection laws provide greater rights than those described in this policy, those legal rights will prevail.
12. Changes to This Policy
ALTIVEXA LLC reserves the right to update or modify this Refund & Returns Policy when necessary.
Any changes will be published on this page with an updated revision date.
We encourage customers to review this page periodically.
Thank you for shopping with Recipenix. We appreciate your trust and support.