Last Updated: November 5, 2026
At Recipenix, we aim to provide a smooth, reliable, and convenient shopping experience. This shipping policy explains how orders are processed, shipped, and delivered when you purchase products through our website.
Recipenix is owned and operated by ALTIVEXA LLC.
By placing an order on our website, you acknowledge that you have reviewed and understood this Shipping Policy.
1. Order Processing
After you place an order, we begin processing it once payment has been successfully received and the order has been confirmed.
Our estimated order processing time is:
Processing Time: 1–3 Business Days
Order processing generally includes:
- Payment verification.
- Order confirmation.
- Product preparation and packaging.
- Shipment preparation and dispatch.
Orders are generally processed during regular business days, excluding weekends and public holidays.
Please note that processing times may be longer during peak shopping periods, promotional events, or circumstances beyond our reasonable control.
2. Shipping Destinations
Recipenix may offer shipping to selected domestic and international destinations.
Available shipping destinations will be displayed during checkout, depending on product availability and delivery restrictions.
Our current shipping destinations include:
Shipping Regions:
We reserve the right to restrict delivery to certain locations where shipping is unavailable, prohibited, or impractical.
If your destination is not available during checkout, please contact us for assistance.
3. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed during checkout whenever possible.
Estimated delivery times may depend on:
- Your delivery location.
- The selected shipping method.
- Product availability.
- Shipping carrier operations.
- Customs clearance, where applicable.
- Local delivery conditions.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
The estimated delivery period generally begins after an order has been processed and dispatched, not when the order is first submitted.
4. Shipping Costs
Shipping fees, where applicable, will be calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery destination.
- Product weight and dimensions.
- Selected shipping method.
- Shipping carrier rates.
- Applicable additional delivery charges.
If free shipping promotions are available, their eligibility requirements will be clearly communicated on our website or during checkout.
Customers are responsible for reviewing the final order total before submitting payment.
5. Order Tracking
When tracking information is available, we may provide a tracking number or shipment confirmation through the email address associated with your order.
You can use the tracking information to follow your shipment through the relevant shipping carrier.
Please allow some time after dispatch for tracking information to become active.
If you have not received tracking information within the expected period, please contact our customer support team.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please review your delivery details carefully before completing your purchase.
If you notice an error in your shipping information, contact us as soon as possible.
We will make reasonable efforts to correct the information before the order is dispatched. However, once an order has been shipped, we may not be able to change its destination or delivery details.
Recipenix cannot guarantee successful delivery when incorrect or incomplete information has been provided by the customer.
7. Shipping Delays
Although we aim to process and ship orders within the estimated timeframes, delays may occasionally occur.
Possible causes include:
- Shipping carrier disruptions.
- Customs inspections or clearance delays.
- Severe weather conditions.
- Public holidays.
- Transportation interruptions.
- High shipping volumes.
- Other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us with your order number so we can assist you.
Nothing in this section limits any delivery rights or remedies available under applicable consumer protection laws.
8. Customs Duties, Taxes, and Import Fees
For international orders, additional customs duties, import taxes, handling fees, or other charges may apply depending on the destination country.
Unless expressly stated otherwise during checkout, these charges are generally the responsibility of the customer.
Customs authorities may also require additional documentation or inspections before releasing a shipment.
Recipenix does not control customs procedures or processing times in the destination country.
Customers are encouraged to check their local import requirements before placing an international order.
9. Lost, Missing, or Undelivered Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:
- Check around your delivery location.
- Ask household members, neighbors, or building management whether they received the package.
- Review the tracking information for delivery instructions.
- Contact the shipping carrier to request further information.
- Contact Recipenix if the issue remains unresolved.
If a package appears to be lost or undelivered, please contact us with your order number and tracking information.
We will review the situation and work toward an appropriate resolution in accordance with applicable law and the circumstances of the shipment.
10. Damaged Packages
If your order arrives with visible shipping damage or contains a damaged product, please contact us as soon as reasonably possible.
To help us investigate, please provide:
- Your order number.
- Clear photographs of the damaged packaging.
- Photographs of the affected product.
- A brief description of the issue.
After reviewing your request, we will determine an appropriate resolution, which may include a replacement, refund, or another suitable solution.
For additional information, please review our Refund & Returns Policy.
11. Split Shipments
Depending on product availability, warehouse arrangements, or fulfillment procedures, an order may occasionally be shipped in multiple packages.
If your order is divided into separate shipments, tracking information may be provided for each package when available.
You will not be charged additional shipping fees for a split shipment unless the additional charges were clearly disclosed and accepted during checkout or are otherwise permitted by applicable law.
12. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order is processed or dispatched.
Once an order has been shipped, cancellation or modification may no longer be possible.
In such cases, you may be eligible to request a return or refund under our Refund & Returns Policy and applicable consumer protection laws.
Thank you for shopping with Recipenix. We appreciate your trust and look forward to serving you.